Unit One　Meeting Guests at the Airport
　　　　 Tour of Famous Mounts
Part 1　Warm-up 2
Part 2　Situational Dialogues 2
Dialogue 1—Meeting a Tour Group at the Airport 2
Dialogue 2—Visiting Mount Huangshan 3
Part 3　Reading—A Welcome Speech 5
Part 4　Case Study—How to Deal with the Checked Baggage Losses 6
Part 5　Skill Training—Tour of Famous Mounts 7
Passage A　Mount Taishan 7
Passage B　Danxia Mountain 10
Unit Two　On-the-way Introduction
　　　　 Tour of Well-known Rivers
Part 1　Warm-up 16
Part 2　Situational Dialogues 16
Dialogue 1—On the Way to the Hotel 16
Dialogue 2—On the Way to the Scenic Spot 17
Part 3　Reading —Sanya : On-the-way Introduction 20
Part 4　Case Study—How to Present the Tour along the Way 22
Part 5　Skill Training—Tour of Well-known Rivers 22
Passage A　Yangtze River’s Three Gorges 22
Passage B　Evening Boat Cruise along the Pearl River 27
Unit Three　Check in at the Hotel
　　　　　 Tour of Historical Museums
Part 1　Warm-up 34
Part 2　Situational Dialogues 34
Dialogue 1—Group Check-in 34
Dialogue 2—Visiting Xiqin Guildhall 35
Part 3　Reading—Selecting a Hotel 38
Part 4　Case Study—How to Handle the Changes of Room Arrangements 40
Part 5　Skill Training—Tour of Museums 41
Passage A　the Palace Museum 41
Passage B　Opium War Museum 44
Unit Four　Travel Itinerary
　　　　　Tour of Former Residences
Part 1　Warm-up 48
Part 2　Situational Dialogues 48
Dialogue 1—Discussing the Itinerary for the Tour 48
Dialogue 2—Visiting the Ancient Pingyao City 49
Part 3　Reading—The Make-up of an Itinerary 52
Part 4　Case Study—How to Handle the Change of the Itinerary 54
Part 5　Skill Training—Tour of Former Residences 55
Passage A　Mao Zedong’s Former Residence 55
Passage B　Former Residence of Dr. Sun Yat-sen 57
Unit Five　City Sightseeing
　　　　　Tour of Folk Residences and Folk Customs
Part 1　Warm-up 62
Part 2　Situational Dialogues 62
Dialogue 1—Cruise on the West Lake 62
Dialogue 2—Visiting China Folk Culture Village 63
Part 3　Reading—Profile of China Folk Culture Village 67
Part 4　Case Study—How to Deal with the Tourists’Getting Lost during
Sightseeing 70
Part 5　Skill Training—Tour of Folk Residences and Folk Customs 71
Passage A　Ancient City of Lijiang 71
Passage B　Splendid China 74
Unit Six　Enjoy Food at Chinese Restaurant
　　　　 Tour of Classical Chinese Gardens
Part 1　Warm-up 78
Part 2　Situational Dialogues 78
Dialogue 1—Dining at a Chinese Restaurant 78
Dialogue 2—Touring Yuyuan Garden in Shanghai 79
Part 3　Reading—Four Main Cuisines in China 82
Part 4　Case Study—How to Deal with Tourists’Requests for Changing Food 85
Part 5　Skill Training—Tour of Famous Classical Chinese Gardens 85
Passage A　Chengde Mountain Resort 85
Passage B　Baomo Garden 89
Unit Seven　Shopping at a Handicraft Store
　　　　　 Tour of Famous Temples
Part 1　Warm-up 94
Part 2　Situational Dialogues 94
Dialogue 1—At the Arts and Crafts Store 94
Dialogue 2—Visit the Shaolin Temple 95
Part 3　Reading—Specialties along the Yangtze 98
Part 4　Case Study—How to Deal with the Tourist’s Requests to Buy
Something and Have it Shipped to his Country 100
Part 5　Skill Training—Tour of Famous Temples 100
Passage A Confucius Temple 100
Passage B Guangxiao Temple 103
Unit Eight　Health and Recreation
　　　　　 Tour of Theme Parks
Part 1　Warm-up 110
Part 2　Situational Dialogues 110
Dialogue 1—Watching Beijing Opers Performance 110
Dialogue 2—Touring the Happy Valley 111
Part 3　Reading—Tea Culture 113
Part 4　Case Study—How to Direct the Tourists to Save Themselves in
Case that the Hotel Suddenly Caught Fire 114
Part 5 Skill Training—Tour of Theme Parks 115
Passage A Beijing Olympic Park 115
Passage B OCT East Resort 117
Unit Nine　Handling Complaints
　　　　　Tour of Hong Kong
Part 1　Warm -up 124
Part 2 Situational Dialogues 124
Dialogue 1—Complaining about the Facilities of the Room 124
Dialogue 2—Complaining about the Tour Guide’s Being Late 125
Part 3 Reading—A Tour Complaint Letter 127
Part 4 Case Study—How to Deal